Refund policy
Returns
You have 30 days from the date of delivery to request a return. If 30 days have passed, we can’t offer a refund or exchange.
Return eligibility depends on the items in your order. Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
A receipt or proof of purchase is required for all returns.
Opened music
CDs and vinyl records that have been opened can only be returned for a partial refund, unless they arrived defective or damaged (for example warped, skipping, or the wrong record).
How to start a return
Contact us before returning an item. Please don’t send anything back without reaching out first.
Whether return or cancellation requests are accepted depends on the terms in this policy and your rights under applicable law.
Return shipping
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns. Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.
If you’re returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee we’ll receive your return.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
The following items cannot be returned:
- Gift cards
- Digital downloads
- Items returned more than 30 days after delivery
Some other items may not be eligible for return, as stated on the product listing or website at the time of purchase. Contact us if you have questions about whether a specific item can be returned.
Sale items
Items purchased on sale are final and can’t be returned for a refund, unless they arrive defective or damaged.
Exchanges
We only replace items if they are defective or damaged. Contact us to ask about exchange options before returning your item.
Gifts
If an item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. If it wasn’t marked as a gift, or the gift giver had the order shipped to themselves first, the refund will go to the original purchaser.
Order mistakes
Please double-check your shipping address at checkout. If an order is lost because it was shipped to an incorrect address entered by the customer, we can’t issue a refund or reship the order.
European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
Refunds
We will notify you by email after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated.
Late or missing refunds
If you haven’t received your refund yet, first check your bank account again, then contact your credit card company or bank, as it can take some time before a refund is officially posted. If you’ve done all of this and still haven’t received your refund, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, ask about an exchange, or report damaged items, please contact us at basementalchemy@gmail.com or use the contact details in our contact information policy.